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Privacy Policy

Privacy Policy

The AquA PooL online store, owned by AKVA-ENERGY LLC (hereinafter referred to as “AquA PooL” or “we”), respects every user’s right to the protection of their personal data and is committed to ensuring its proper security.

This Privacy Policy explains what data we collect, how we use it, and what rights you have.

By using the website, you agree to the terms of this Policy.

1. What data do we collect?

We may collect the following categories of personal data:

1.1. Information you provide yourself:

First name and surname
Telephone number
Email address
Delivery address
Company details (for B2B customers)

1.2. Automatically collected data:

IP address
device type, browser, operating system
information about your interaction with the website
cookies and similar technologies

2. Purpose of data processing

We use personal data to:

processing, fulfilling and delivering orders
communicating with customers regarding orders and enquiries
providing advice and customer support
improving the website and user experience
marketing communications (with the user’s consent)
preparing commercial proposals for partners (designers, architects, business clients)

3. Legal basis for data processing

We process personal data on the following grounds:

performance of the contract (order processing)
the Company’s legitimate interests (analytics, service improvement)
user consent (marketing, cookies)
requirements of Ukrainian law

4. Disclosure of data to third parties

We may only disclose personal data where necessary for the provision of services:

delivery services
payment providers
suppliers (in the case of dropshipping)
contractors (CRM, analytics, advertising)

We do not sell or disclose personal data to third parties without a legitimate basis.

5. Cookies and tracking technologies

We use cookies to:

ensuring the website functions properly
analysing user behaviour
personalising content and advertising

The website may use tools such as:

Google Analytics
Meta Pixel

You can manage cookies via your browser settings.

6. Data storage and protection

We retain personal data only for as long as is necessary to fulfil the purposes of processing or in accordance with the law.

To protect data, we use:

SSL encryption
restricted access to data
organisational security measures

7. User rights

The user has the right to:

to obtain information about your personal data
to request that it be corrected or deleted
to restrict the processing of your data
to withdraw your consent to the processing
to object to the use of your data for marketing purposes

8. International data transfers

Where third-party services are used, personal data may be transferred outside Ukraine (in particular to countries within the European Union) in accordance with the requirements of the law.

9. Policy update

We may update this Policy from time to time. The latest version is always available on our website.

10. Contact details

For enquiries regarding the processing of personal data, please contact:

Email: office@aquapool.net.ua
Telephone: +38 (098) 542-68-88
The company: AquA PooL
Legal entity: AQUA-ENERGY LLC