FAQ
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How do I place an order?
Placing an order is very simple — simply select the item you want on the website and proceed to checkout via the shopping basket or use the quick order function. A customer service representative will then contact you to confirm your order and finalise the delivery details. You can also place an order by phone or via messaging apps.
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Where are AquA Pool products manufactured?
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What products does AquA Pool manufacture?
The AquA Pool brand specialises in contemporary bathroom fittings and furniture: LED-backlit mirrors, washbasins, bathroom furniture, ceramics and related interior design solutions.
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How do AquA Pool products differ from other brands?
AquA Pool products combine modern design, high-quality materials and practical solutions for comfortable use in the bathroom. We focus not only on appearance, but also on functionality, reliability and attention to detail. Our products are manufactured in state-of-the-art facilities in Turkey and across Europe, and every item undergoes quality control before sale.
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What materials are used in AquA Pool products?
The production process utilises high-quality materials and modern components: moisture-resistant surfaces, high-quality ceramics, LED elements and fittings designed for long-term use.
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Is there a warranty on the products?
Yes, AquA Pool products are covered by an official warranty. The warranty period depends on the specific product category and is stated in the product description or on the warranty card.
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Where can I collect my order in person?
You can collect your order in person from the AquA Pool warehouse at the following address: 43 Nezalezhnosti Boulevard, Brovary. We recommend that you arrange a collection time with a manager before you arrive.
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Do you deliver within Ukraine?
Yes, we deliver orders throughout Ukraine via popular delivery services. Orders are dispatched from our warehouse in Brovary.
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Do you deliver within Kyiv and the Kyiv region?
Yes, we offer delivery within Kyiv and the Kyiv region via our own courier service. Please check with the manager regarding delivery details, times and costs when placing your order.
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How quickly are orders dispatched?
Most orders are dispatched within 1–2 working days of order confirmation and payment, provided the item is in stock.
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Do you deal with VAT?
Yes, AquA Pool operates on a VAT-registered basis and provides all the necessary documentation for legal entities and partners.
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Can I return or exchange the item?
Yes, returns and exchanges must be made within 14 days of purchase, in accordance with Ukrainian law. The item must be in its original condition, with the original packaging, and must show no signs of use.
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How can you contact us?
You can contact us via our website, messaging apps or using the contact details listed on the ‘Contact Us’ page. Our customer service team will be happy to assist you with advice, product selection and placing your order.
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Do you help with product selection?
Our managers will be happy to help you find the best solutions for your bathroom, taking into account the design, the size of the room and your budget.
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How can you start working with us?
AquA Pool operates in both the retail and wholesale sectors. We work with shops, interior designers, architects, property developers, site managers and dropshipping partners. To get started, simply contact us via our website, by phone or via messaging apps — our managers will provide detailed information on terms, prices and partnership opportunities.
